Technology is the core element that drives the business operations of most organisations—from the hardware store down the street that uses cloud solutions for inventory and accounting, to the multinational enterprise that stores data and workloads in a hosted private cloud. With such heavy reliance on IT, you need to make sure that your IT organisation is an optimised, well-oiled machine that brings the most business value.
In this post, we dive into a basic understanding of IT service management (ITSM), why it’s important, and how it can help you best manage your IT initiatives to enable effective service delivery. So, first things first: