I have found the team at HTL to be friendly and professional throughout our entire relationship. Their ability to work alongside our internal IT support team has been a great asset.

Greg Cardiff, Head of IT, Dictate IT

White Papers

Guide to Identifying the best IT Support Services

The CSat KPI: A buyer’s guide to identifying the best value IT support services

The importance of personalised IT service for today’s technology-enabled and dependent businesses.

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Why break-fix is dead when it comes to IT Support

Why break-fix is dead when it comes to IT Support

How small-medium companies get more from technology with support services designed for the 21st Century


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Cloud Solutions for productive and secure Home Working

Home working without compromise


Ensuring productivity without compromising the interests of the business


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Evolution of IT Support for the 21st century businesses

Managed Services and the IT Support maturity model


The evolution and benefits of IT Support fit for 21st Century businesses


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Cloud-enabled working practices for businesses

5 business advantages of cloud-enabled working practices


Key benefits for all businesses which flow from the trend for cloud-enabled home and virtual office working


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Employee activity monitoring to ensure productivity

Sold down the river by moonlight



Protecting your business with productivity monitoring software


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Disaster recovery guide to enable business continuity

Countdown to resurrection



A step-by-step guide to Disaster Recovery in 20 minutes


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Computing Architecture approach on IT Security

The holistic approach to IT security



The alternative to papering over the cracks and filling in the gaps


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Cloud Solutions for Shadow IT

The Trial of Shadow IT



A necessity to get the job done or an unacceptable IT security threat? You decide.


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7 ways to better meet FCA and ICO/DPA technology guidelines

7 ways to better meet FCA and ICO/DPA technology guidelines

This white paper discusses technology compliance for alternative investment companies and other organisations in scope of FCA and ICO/DPA regulation.

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Back to the future: The advantages of hosted desktop computing for service sector firms

Back to the future: The advantages of hosted desktop computing for service sector firms

Leveraging cloud computing to release efficiency and competitive advantage.

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Replicate to Speculate: The truth about backup and DR for service sector firms

Replicate to Speculate: The truth about backup and DR for service sector firms


Backup and Disaster Recovery (DR) are essential considerations for today's service sector firms.

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Where should I store my data? A guide to online and offline storage and access

Where should I store my data? A guide to online and offline storage and access

How service sector businesses can minimise risk and achieve regulatory compliance for data storage.

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Why should a professional services company outsource IT?

Why should a professional services company outsource IT?

The benefits to the services sector of outsourcing IT in the age of cloud computing

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Cloud Services FAQ guide

Cloud Services FAQ guide




The answers to questions commonly asked by buyers of cloud computing services

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Desktop Productivity: Key considerations when choosing Office 365

Desktop Productivity: Key considerations when choosing Office 365

A guide to the issues surrounding Office 365 migration

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VoIP and a cloud PBX Hosted Telephone System

Talking your way to a more successful business


The role of VoIP and a cloud PBX Hosted Telephone System in reducing the cost of business telephony

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Return Of Investment of moving to the cloud

The FD's dream IT budget



How cloud technology helps strip out financial inefficiency, reduces TCO and increases ROI from IT budgets

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Cloud versus on-site or cloud plus on-site

Cloud versus On-site or Cloud PLUS On-site?




Is it realistic to run your business completely in the cloud or do you need on-site technology as well?

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IT manager: Technical support and firefighter or CIO and strategist

IT manager: Technical support and firefighter or CIO and strategist?

Making the role of IT manager more strategic in your business

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7 reasons why it’s time to move to the cloud

7 reasons why it’s time to move to the cloud




The compelling advantages of cloud computing migration

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